What is your refund policy?

Digital Product Policy

Our Kontakt libraries, preset packs and sample packs are digital products and cannot be returned once downloaded. By purchasing, you acknowledge that all sales are final, except under the conditions outlined below.

 

14-Day Refund Window (Eligibility)

We offer a 14-day refund policy under the following circumstances:

• You purchased a digital product by mistake and have NOT downloaded it.

• You experience a technical issue that prevents you from using one of our digital products, and our support team is unable to resolve it within 14 days of purchase.

 

Non-Refundable Cases

• Refunds will NOT be issued for buyer’s remorse or if the product does not meet personal expectations.

• Refunds are not available if a digital product has been downloaded.

• Refunds are not available if you do not own the appropriate version of Kontakt to run our digital product on your computer (our website and checkout clearly state the version of Kontakt needed – please check before making a purchase).

• Payment plan purchases (instalments) are non-refundable once the first payment is processed.

 

How to Request a Refund

• Click here to contact our support team or email us at hello@darkskyaudio.com within 14 days of purchase.

• Provide proof of purchase and details about the issue.

• If eligible, a refund will be processed within 10-14 business days.